We stand behind our products with a lifetime guarantee for both our stainless steel pet id tag and the custom engraving on it.
We will replace a stainless steel pet id tag, at no cost, if you are not happy with its performance. Under our lifetime guarantee, if you ever have a problem with your engraving, we take the tag back and engrave it all over again. Our lifetime guarantee allows you to send your tag back to us if you move and change your address or phone number. We do, however, have a nominal fee charge of $8 for this service.
Please notify us by phone or e-mail with any problems or dissatisfaction. We will promptly respond! Our lifetime guarantee is the most important aspect of our product and we take it very seriously!
In the event of an issue with your tag, please ship the stainless steel pet id tag back to us with an explanation.
We will custom engrave a new stainless steel pet id tag within 2 business days of receiving your tag and ship it to you at no cost.